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2024-25 SNA President Shannon Gleave offers some encouraging words—and a shining example—about stepping up and stepping out of one’s comfort zone and shares her career and leadership journey.

Two or three years into the job, foodservice directors continue to make discoveries and adjust to new surprises. So, what’s it like transitioning into this kind of role—and how can you be prepared to do it yourself? We talked to four directors to learn about their experience.

Mastering the art of communication looks different for everyone. But what if there were a playbook to help teams work better together? While there’s no one-size-fits-all solution, embracing a blueprint that acknowledges individual communication preferences and tendencies can lay a solid foundation for improved teamwork and collaboration.